Arrive & feel good
Room categories
Our hotel bar
caratbreakfast
Meetings & Conferences
Find out more

FAQ – the carathotel Düsseldorf City at a glance

Arrival

The carathotel Düsseldorf City is centrally located not far from Düsseldorf Central Station. We have compiled all the information you need for your arrival under the menu item Location.

Bar

In the bar we serve coffee specialties, cool refreshments, the classic Düsseldorfer Alt, wine, champagne, long drinks and a fine selection of spirits.

Check-in & Check-out

The rooms are available from 14.00 hrs. If you arrive earlier, we will be happy to store your luggage for you free of charge. Please vacate your room by 12:00 noon on the day of departure so that we can prepare it in time for the next guests. Would you like to sleep in late and start your check-out day comfortably? On request and subject to availability, we offer a late check-out for €10 per hour after 12.00 noon and after 4.00 pm at the current daily rate.

Bicycle Rental & Bikes

The carathotel Düsseldorf City has bicycles (Brompton folding bikes) that you can rent from us. You will receive more information directly on site. Unfortunately, we cannot offer you the possibility to store your bicycles in the hotel. We recommend that you store your bikes safely and protected from the weather in the bike station at Düsseldorf Central Station, just a 9-minute walk from the hotel.

Fitness

Our hotel cooperates with John Reed Fitness and offers guests a discounted daily rate for training. For only 5,- € you can use the gym across the street. Please contact the reception desk.

Breakfast

The rich caratbreakfast is available daily from 06.00 am to 10.30 am , on Sundays and public holidays even until 11.00 am. We are happy to offer gluten- and lactose-free products for allergy sufferers. Please let us know your wishes before your arrival so that we can make the best possible preparations.

Green Key certificate

The Green Key certificate is a leading standard for excellence in environmental responsibility and sustainability in the tourism industry. With this prestigious eco-label, companies commit to ensuring that their tourism operations meet the strict criteria of the Foundation for Environmental Education (FEE). A Green Key stands for the promise to our guests that by choosing to stay with us, they are contributing to environmental protection and sustainability. The high environmental standards expected of Green Key companies are maintained through strict documentation and frequent audits.

Pets

Bring your pet with you to the carathotel Düsseldorf City! For dogs we charge € 10,00 per night. As each animal has its own individual needs, you should bring your own food.

Internet

You can use the in-house WLAN free of charge and without additional login data. Simply connect to the “carathotel” network, accept the terms and conditions of our network partner and start surfing. High-speed Internet via LAN cable is of course also available free of charge in all rooms, in the lobby and in the conference room.

Children

Children up to 6 years stay free of charge in their parents’ bed. If you are traveling with older children, you can book our triple rooms (suite) (subject to availability and on request). We provide baby cribs free of charge in all room categories, subject to availability.

Credit cards

The following credit cards are accepted at the carathotel Düsseldorf City:

MasterCard / EuroCard
American Express
Visa
DinersClub
JCB

Cleaning cycle room

We clean your room daily.

Services & Prices

Our free services:

W-LAN in all areas
Highspeed Internet via LAN cable in the rooms, in the conference area as well as in the lobby
24 h reception
Wake-up service
Adapter (loan)
Babybetten (loan, deposit of 50€)
more comforters & pillows
Irons and ironing boards (loan)
Cosmetic items (toothbrush, shaving kit, etc.)

Our services for an additional fee:

Breakfast (for your visitors): 15,90 € per person
Parking: € 20,- per 24h – please have your parking card validated at check-out.
Pets: € 10,- per pet per night
Upgrade from City to Park room 20,- € per night
Cleaning service:€ 10,- per additional cleaning
late check-out:€ 10,- per hour after 12.00 (noon), after 4.00 pm at the current daily rate

Other services, price on request:

Cleaning/laundry service (external)
Meeting and conference rooms