FAQ – the carathotel Düsseldorf City at a glance
The carathotel Düsseldorf City is centrally located not far from Düsseldorf’s main train station. We have compiled all the information you need for your journey under the menu item location.
At the bar, we serve coffee specialities, cool soft drinks, the classic Düsseldorfer Alt, wine, champagne, long drinks and a fine selection of spirits.
Check-in & Check-out
The rooms are at your disposal from 14.00. If you arrive earlier, we will be happy to store your luggage for you free of charge.
Please vacate your room by 12:00 noon on the day of departure so that we can prepare it in time for the next guests.
Would you like to sleep in late and start your check-out day comfortably? On request and subject to availability, we offer a late check-out for 10,- € per hour after 12.00 (noon) and after 4.00 pm at the currently valid daily rate.
Bicycle Rental & Bikes
The carathotel Düsseldorf City has bicycles (Brompton folding bikes) that you can rent from us. You will receive more information directly on site.
Unfortunately, we cannot offer you the possibility to store your bicycles in the hotel. We recommend that you store your bicycles safely and protected from the weather at the bike station at Düsseldorf’s central train station, just a 9-minute walk from the hotel.
Our hotel partners with John Reed Fitness and offers guests a discounted daily rate to work out. For only 5,- € you can use the gym across the street. Please contact the reception.
The rich caratbreakfast breakfast buffet is available daily from 06:00 to 10:30, on Sundays and holidays even until 11:00.
We are happy to offer gluten- and lactose-free products for allergy sufferers. Please let us know your corresponding wishes before your arrival, so that we can prepare ourselves optimally.
Green Key certificate
The Green Key certificate is a leading standard of excellence in environmental responsibility and sustainable practices in the tourism industry. With this prestigious eco-label, companies commit to ensuring that their tourism operations meet the strict criteria of the Foundation for Environmental Education (FEE). A Green Key stands for the promise to our guests that by choosing to stay with us, they are contributing to environmental protection and sustainability. The high environmental standards expected of Green Key operations are maintained through strict documentation and frequent audits.
Bring your pet to carathotel Düsseldorf City! For dogs we charge € 10,00 per night. Since each animal has its individual needs, you should bring the food yourself.
You can use the in-house WLAN free of charge and without additional login data. Simply connect to the “carathotel” network, accept the terms and conditions of our network partner and start surfing.
High-speed Internet via LAN cable is also available free of charge in all rooms, in the lobby and in the conference room.
Children up to 6 years stay free of charge in their parents’ bed. If you are travelling with older children, you can book our triple rooms (suites). Subject to availability and on request.
Baby cots are available free of charge in all room categories, subject to availability.
The following credit cards are accepted at the carathotel Düsseldorf City:
- MasterCard / EuroCard
- American Express
Cleaning cycle room
Your room and bathrooms will be cleaned after every second night. After every second night, the towels are also changed.
This allows us to efficiently conserve resources and save costs while still offering you a consistently attractive price/performance ratio.
You want a daily cleaning? You can book this for € 10,- per cleaning. Feel free to contact the reception.
Services & Prices
Our free services:
- W-LAN in all areas
- Highspeed Internet via LAN cable in the rooms, in the conference area as well as in the lobby
- Suitepad with entertainment offer in all rooms
- 24 h reception
- Wake-up service
- Bathrobe (loan)
- Adapter (loan)
- Babybetten (loan, deposit of 50€)
- more comforters & pillows
- Irons and ironing boards (loan)
- Cosmetic items (toothbrush, shaving kit, etc.)
Our services for an additional fee:
- Breakfast (for your visitors): 15,90 € per person
- Parking: € 20,- per 24h – please have your parking card validated at check-out.
- Pets: € 10,- per pet per night
- Upgrade from City to Park room 20,- € per night
- Cleaning service:€ 10,- per additional cleaning
- late check-out:€ 10,- per hour after 12.00 (noon), after 4.00 pm at the current daily rate
Other services, price on request:
- Cleaning/laundry service (external)
- Meeting and conference rooms