Arrive & Unwind
Room categories
Our hotel bar
caratbreakfast
Conferences & seminars
Find out more

FAQ – the carathotel Düsseldorf City at a glance

Arrival

The carathotel Düsseldorf City is centrally located not far from Düsseldorf’s main train station. We have compiled all the information you need for your journey under the menu item location.

Bar

At the bar, we serve coffee specialities, cool soft drinks, the classic Düsseldorfer Alt, wine, champagne, long drinks and a fine selection of spirits.

Check-in & Check-out

The rooms are at your disposal from 14.00. If you arrive earlier, we will be happy to store your luggage for you free of charge.

Please vacate your room by 12:00 noon on the day of departure so that we can prepare it in time for the next guests.

Would you like to sleep in late and start your check-out day comfortably? On request and subject to availability, we offer a late check-out for 10,- € per hour after 12.00 (noon) and after 4.00 pm at the currently valid daily rate.

Fitness

Your fitness is also important to us. That’s why we have a cooperation with John Reed Fitness directly opposite. Our guests can work out there at a reduced daily rate of just 5.00 euros. Please contact our team at reception.

Breakfast

The rich caratbreakfast is available daily from 06.00 am to 10.30 am , on Sundays and public holidays even until 11.00 am.

We are happy to offer gluten- and lactose-free products for allergy sufferers. Please let us know your corresponding wishes before your arrival, so that we can prepare ourselves optimally.

Green Key certificate

The Green Key certificate is a leading standard of excellence in environmental responsibility and sustainable practices in the tourism industry. With this prestigious eco-label, companies commit to ensuring that their tourism operations meet the strict criteria of the Foundation for Environmental Education (FEE). A Green Key stands for the promise to our guests that by choosing to stay with us, they are contributing to environmental protection and sustainability. The high environmental standards expected of Green Key operations are maintained through strict documentation and frequent audits.

Pets

Bring your pet to carathotel Düsseldorf City! For dogs we charge € 10,00 per night. Since each animal has its individual needs, you should bring the food yourself.

Internet

You can use the in-house WLAN free of charge and without additional login data. Simply connect to the “carathotel” network, accept the terms and conditions of our network partner and start surfing.

High-speed Internet via LAN cable is also available free of charge in all rooms, in the lobby and in the conference room.

Children

Children up to 6 years stay free of charge in their parents’ bed. If you are travelling with older children, you can book our triple rooms (suites). Subject to availability and on request.

Baby cots are available free of charge in all room categories, subject to availability.

Credit cards

The following credit cards are accepted at the carathotel Düsseldorf City:

MasterCard / EuroCard
American Express
Visa
DinersClub
JCB

Cleaning cycle room

We clean your room daily.

Self-Check-In

Services & Prices

Our free services:

W-LAN in all areas
Highspeed Internet via LAN cable in the rooms, in the conference area as well as in the lobby
24 h reception
Wake-up service
Adapter (loan)
Babybetten (loan, deposit of 50€)
more comforters & pillows
Irons and ironing boards (loan)
Cosmetic items (toothbrush, shaving kit, etc.)

Our services for an additional fee:

Breakfast (for your visitors): € 25 per person
Parking: € 20,- per 24h – please have your parking card validated at check-out.
Pets: € 10,- per pet per night
Upgrade from city to garden room 20,- € per night
Cleaning service:€ 10,- per additional cleaning
late check-out:€ 10,- per hour after 12.00 (noon), after 4.00 pm at the current daily rate

Other services, price on request:

Cleaning/laundry service (external)
Meeting and conference rooms