Data Protection, Legal Notice, Terms & Conditions

Operating Companies

carathotel Basel / Weil am Rhein

Atlas Hotel Betriebs GmbH
Alte Str. 58
D-79576 Weil am Rhein
Tel +49 (0)7621 95 12 000
Fax +49 (0)7621 95 12 650
E-Mail: basel@carathotels.de
Managing Director: Mario Küster
Registergericht: Amtsgericht Freiburg
Registernummer: HRB 413705
Steuer-Nummer: 11088/10800
USt.-ID: DE 161239945

carathotel Düsseldorf City

Carat Hotel Düsseldorf GmbH
Oststr. 155
D-40210 Düsseldorf
Tel +49 (0) 211 54 26 70 00
E-Mail: duesseldorf-city@carathotels.de
Managing Director: Mario Küster
Registergericht: Amtsgericht Düsseldorf
Registernummer: HRB 66613
Steuer-Nummer: 133/5810/3280
USt.-ID.: DE 185743693

hoteltraube Rüdesheim

Hotel Traube Betriebsgesellschaft mbH
Rheinstraße 6+9
D-65385 Rüdesheim am Rhein
Tel +49 (0) 6722 4190 000
Fax +49 (0) 6722 15 73
E-Mail: ruedesheim@carathotels.de
Managing Director: Mario Küster
Registergericht: Amtsgericht Wiesbaden
Registernummer: HRB 26192
USt.-ID.: DE 129428272

carathotel Schloss Weikersdorf

carathotel Schloss Weikersdorf GmbH
Schlossgasse 9-11.
AT-2500 Baden
Austria
Tel:+43 2252 48 301
E-Mail:reservation@schlossweikersdorf.at
Managing Director: Zeljko Holik
Firmenbuchgericht: Landesgericht Wiener Neustadt
Firmenbuchnummer: 566857 p
USt.-ID: ATU77410918

Responsible for the content according to § 55 para. 2 RStV:

AHM Antik Hotel Management AG
Premiumdienstleister der carathotels
Inhaberin der Marke “carathotels”
Bahnhofstr. 5
3900 Brig
Schweiz
Tel +41 (0)27 921 1190
Fax +41 (0)27 921 1199
E-Mail: info@ahm-ag.ch
Web: www.ahm-ag.ch
Verwaltungsrat: Michael Lobecke
UID Nummer: CHE-112.695.231 MWST

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.

You can find our email address in the legal notice above.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for links

Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. If we become aware of any infringements of the law, we will remove such links immediately.

Copyright

The contents and works on these pages created by the site operators are subject to copyright regulations. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. f we become aware of any infringements, we will remove such content immediately.

1. Data protection: an overview

1.1 General notes

The following general notes provide a simple overview of what happens to your personal data upon visiting our website(s). Personal data is any information that can be used to identify you as an individual. You will find detailed information on the subject of data protection in our privacy policy below.

1.2 Data collection on our website

1.2.1 Who is responsible for the collection of data on this website?

The website operator is responsible for the processing of data on this website. You will find the contact details of the website operator in this website’s legal notice stated above.

1.2.2 How do we collect your information?

To some extent, we collect data that you communicate to us. This may be data that you enter in a contact form, for instance. Furthermore, your data is automatically collected by our IT systems upon visiting our website. This mainly

includes technical data (e.g. your internet browser, operating system or the time you accessed our website). This data is collected automatically as soon as you access our website.

1.2.3 What do we use your data for?

We collect your personal information primarily to fulfill our obligations to our customers. This includes the process of making a reservation inquiry, contacting you, booking your room, your stay, managing your room access, payment including the management of the services used during your stay (for example, telephone charges, minibar, restaurant visits, etc.). Depending on the nature of your booking, your data may (have to) be transferred from us to third parties. These include tour operators, travel agencies, reservation systems and others. The privacy statements of these companies apply accordingly. Likewise, we attach great importance to maintain the relationship with our customers and store / process your data as part of our customer loyalty programs. Furthermore, the storage / processing of your data takes place in the context of the creation and preservation of statutory documents in compliance with accounting principles as well as the applicable legislation and the like, for the purpose of keeping accounting records.

1.2.4 What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction, blocking or deletion of this data. If you have any further questions on the subject of data protection, feel free to contact us any time using the address stated in our legal notice above. Furthermore, you are entitled to appeal to the competent supervisory body.

1.2.5 Right to appeal to the competent supervisory body

In the event of a violation of data protection laws, the affected person has a right to appeal to the competent supervisory body. The responsible supervisory body for data protection issues is the data protection officer of the federal state which our company is based in. A list of data protection officers and their contact details can be found under the following link:

https://www.bfdi.bund.de/DE/Infothek/Anschriften_L….

1.2.6 Analysis tools and tools from third-party providors

When you visit our website, your surfing behavior can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior can not be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

2. General and compulsory information

2.1 Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy policy.

Upon using this website, various types of personal data will be collected. Personal information refers to any data that can be used to identify you as an individual. This privacy policy explains what information we collect and what we use it for. It also explains the manner and purpose of data collection. Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access cannot be guaranteed.

2.2 Information on the party responsible for data processing

The party responsible for data processing on this website is:

AHM Antik Hotel Management AG
Bahnhofstr. 5

3900 Brig (Switzerland)
Tel +41 (0)27 921 1190
E-Mail: info@ahm-ag.ch

The responsible party is the natural or legal person that, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

2.3 Revocation of your consent to data processing

Many data processing processes can only be implemented based on your express consent. You can revoke your consent at any time. All you need to do is send us an informal notification via e-mail. The lawfulness of data processing up to the revocation remains unaffected by the revocation.

2.4 Right to data portability

You have the right to have data which is processed by us based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a commonly used and machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

2.5 SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content such as orders or requests that you send to us as the site operator. (TLS encryption)

You can recognize an encrypted connection in your browser’s address line as it changes from “http://” to “https://”, also displaying a lock icon in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be accessed by third parties.

2.6 Information, blocking, deletion

You have the right to receive free information about your stored personal data, their origin and recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. Feel free to contact us any time under the address stated in our legal notice above if you have any further questions on the subject of personal data.

3. Data protection officer

Statutory data protection officer

We have appointed an external data protection officer for our company who can be reached under the following contact details:

Rainer Benne

Benne Consulting GmbH
Compliance | Datenschutz | Forensik | Sicherheit
Postfach 45
71718 Oberstenfeld
Email.: rainer.benne@benne-consulting.de

4. Data collection on our website

4.1. Cookies

Some of the pages belonging to our website use so-called cookies. Cookies do not cause any damage to your computer and do not contain any viruses. They merely serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most cookies used by us are so-called “session cookies”. They are automatically deleted at the end of your visit to our website. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website. You can change the settings of your browser to receive information about the storage of cookies, only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. Please note, however, that the functionality of this website may be limited if cookies are deactivated. Cookies that are necessary to carry out electronic communication processes or to provide certain functions desired by you (e.g. shopping basket function) are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest to store cookies in order to guarantee an error-free and optimized access to his services. Other cookies (e.g. cookies used to analyze your surfing behavior) stored by us will be addressed separately in this privacy policy.

4.2 Server log files

The provider of the website automatically collects and stores information by means of so-called server log files, which are automatically transmitted to us by your browser. These include:

  • browser type and browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of the server request
  • IP address

These data are not pooled with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

4.3 Contact form

If you send us a request by using the contact form, the details including the contact data you entered will be stored for the purpose of processing your request and responding to potential follow-up questions. We will not pass on this data without your express consent.

The data entered in the contact form is therefore processed exclusively on the basis of your previously given consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal notification via e-mail. The lawfulness of data processing up to the revocation remains unaffected by the revocation.

All data you provided in the contact form will be stored by us until you request their deletion, your consent for storage is revoked or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected by this.

5. Analytics tools and advertisement

5.1 Google Analytics

This website uses features provided by web analytics service Google Analytics. The service is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. Cookies are text files that are stored on your computer, enabling us to analyze your use of our website. The information concerning your use of this website generated by the cookie is usually transmitted to and stored by Google’s servers in the United States. Cookies used by Google Analytics are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his website and advertisement displayed on his website.

5.2 Facebook Social Plug-Ins

Our website uses social plug-ins (“plug-ins”) provided by the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are marked with a Facebook logo or the reference “Facebook Social Plug-In”. Upon visiting a page on our website that contains such a plug-in, your browser will establish a direct connection to Facebook’s servers. The content of the plug-in is transmitted directly from Facebook to your browser and integrated into the website. By integrating the plug-ins, Facebook is informed about your access to the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the website visit to your Facebook account. If you interact with the plug-ins, for example by clicking on the “Like” button or by commenting on a post, the corresponding information is transmitted directly from your browser to Facebook and stored there. The purpose and scope of data collection, the further processing and use of the data by Facebook as well as your individual rights and the possibilities to change your individual settings to protect your privacy can be found in the Facebook privacy policy. If you want to prevent Facebook from collecting your data through our website, you must log out of Facebook before visiting our website.

5.3 Doubleclick by Google

Doubleclick by Google is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Doubleclick by Google uses cookies to show you advertisement that might be relevant for you. Your browser is assigned a cookie ID to track which ads are displayed in your browser or accessed by you. These cookie IDs do not contain any personal information. The use of Facebook’s “Like” buttons for DoubleClick cookies merely enables Google and its partner websites to display ads based on previous visits to our website or other websites on the Internet. All information generated by the cookies are transmitted to and stored by Google’s servers in the United States for the purpose of analysis. Google complies with the privacy regulations of the US Safe Harbor Agreement and is registered with the US Department of Commerce’s Safe Harbor Framework. A transfer of data by Google to third parties is only done to fulfill statutory obligations or carried out within the scope of data processing agreements. Under no circumstances will Google pool your data with other data it has collected. By using our website, you agree to the processing of your data collected by Google as well as to the aforementioned manner and stated purpose of data processing. You may refuse the use of cookies by selecting the appropriate settings in your browser.

5.4 Searchmetrics

This website uses a Searchmetrics product as an additional tool for web analysis. The provider of this tool is Searchmetrics GmbH, Greifswalder Straße 212, 10405 Berlin. Searchmetrics also uses so-called cookies. Cookies are text files that are stored on your computer, enabling us to analyze your use of our website. The information concerning your use of this website generated by the cookie is usually transferred to and stored by a Searchmetrics server located at the company’s offices. Searchmetrics cookies are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his website appearance and advertisement displayed on his website.

5.5 The Hotels Network

For optimal pricing and offer development we use a tool from The Hotels Network, Muntaner 262, 3o, 08021 Barcelona, Spain. This tool also uses cookies. Cookies are text files that are stored on your computer, enabling us to analyze your use of our website. The information concerning your use of this website generated by the cookie is usually transferred to and stored by a server of The Hotels Network to their company locations and stored there. The storage of cookies used by The Hotels Network is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his online presence and the prices underlying his offer.

5.6 Duetto

Booking analysis is carried out through a tool provided by Duetto, 2-6 Boundary Row, London SE1 8HP/GB. This booking analysis tool also uses cookies. Cookies are text files that are stored on your computer, enabling us to analyze the booking behavior of your customers. The information generated by the cookie about your use of this website is usually transferred to and stored by a Duetto server located at the company’s offices. Duetto. The storage of the cookies used by Duetto is carried out pursuant to Art. 6 par. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing his customers’ booking behavior in order to tailor both his services and the prices underlying his offer to the needs of his customers.

5.7 IP anonymization

We have enabled IP anonymization on this website. As a result, only an abbreviated version of your IP address will be used by Google in member states of the European Union or in other countries party to the Agreement on the European Economic Area before being transmitted to the United States. Your full IP address will only be transmitted to and abbreviated by a Google server in the United States in exceptional cases. On behalf of the operator of this website, Google will use this information to analyze your use of the website, to create reports on website activity and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser to the Google Analytics tool will not be pooled with other Google data.

5.8 Browser Plugin

You may refuse the storage of cookies by selecting the respective settings in your browser. However, please note that you may not be able to use all features offered by this website in this case. You can also prevent Google from collecting data generated by cookies and data relating to your use of the website (including your IP address) as well as prevent Google from processing this data by downloading and installing the browser plug-in available under the following link:

https://tools.google.com/dlpage/gaoptout?hl=de.

5.9 Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link: Disable Google Analytics.

As a result, a so-called opt-out cookie is stored on your computer which prevents the collection of your data during future visits to this website. More information on the handling of user data by Google Analytics can be found in Google’s privacy policy.

5.10. Data processing agreements (DPA)

We signed a data processing agreement (DPA) with Google and fully comply with the strict requirements of the german data protection authorities regarding the use of Google Analytics.

6. Plugins und Tools

6.1. YouTube

Unsere Website nutzt Plugins der von Google betriebenen Seite YouTube. Betreiber der Seiten ist dieYouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

Wenn Sie eine unserer mit einem YouTube-Plugin ausgestatteten Seiten besuchen, wird eine Verbindung zu den Servern von YouTube hergestellt. Dabei wird dem YouTube-Server mitgeteilt, welche unserer Seiten Sie besucht haben. Wenn Sie in Ihrem YouTube-Account eingeloggt sind, ermöglichen Sie YouTube, Ihr Surfverhalten direkt Ihrem persönlichen Profil zuzuordnen. Dies können Sie verhindern, indem Sie sich aus Ihrem YouTube- Account ausloggen.

Die Nutzung von YouTube erfolgt im Interesse einer ansprechenden Darstellung unserer Online-Angebote. Dies stellt ein berechtigtes Interesse im Sinne von Art. 6 Abs. 1 lit. f DSGVO dar.

Weitere Informationen zum Umgang mit Nutzerdaten finden Sie in der Datenschutzerklärung von YouTube unter: https://www.google.de/intl/de/policies/privacy.

6.2. Google Maps

Diese Seite nutzt über eine API den Kartendienst Google Maps. Anbieter ist die Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Zur Nutzung der Funktionen von Google Maps ist es notwendig, Ihre IP Adresse zu speichern. Diese Informationen werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Der Anbieter dieser Seite hat keinen Einfluss auf diese Datenübertragung. Die Nutzung von Google Maps erfolgt im Interesse einer ansprechenden Darstellung unserer Online-Angebote und an einer leichten Auffindbarkeit der von uns auf der Website angegebenen Orte. Dies stellt ein berechtigtes Interesse im Sinne von Art. 6 Abs. 1 lit. f DSGVO dar.

Mehr Informationen zum Umgang mit Nutzerdaten finden Sie in der Datenschutzerklärung von Google: https://www.google.de/intl/de/policies/privacy/.

Unsere Allgemeinen Geschäftsbestimmungen im PDF-Format können Sie hier herunterladen.

§ 1 Allgemeines
1. Diese allgemeinen Geschäftsbedingungen sind Bestandteil aller Angebote und Verträge über die Beherbung von Gästen der jeweiligen Hotelbetreibergesellschaft, auch in laufender und künftiger Geschäftsverbindung. Sie gelten auch für alle im Rahmen des Hotelbetriebes für den Gast vom Hotel erbrachten und zusätzlich vereinbarten Leistungen und Lieferungen.
2. Abweichende Vereinbarungen und Geschäftsbedingungen – insbesondere die Geltung von Bedingungen des Gastes oder Buchenden – sind nur verbindlich, wenn sie von der Hotelbetreibergesellschaft ausdrücklich schriftlich bestätigt worden sind.
3. Vertagspartner sind die Betreibergesellschaft des jeweiligen Hotels und der jeweilige Gast.
4. Anzeigen, Preisangaben und Inserate der jeweiligen Hotelbetreibergesellschaft, auch in elektronischen Medien, sind freibleibend. Der Hotel-Beherbergungsvertrag kommt zustande durch die Annahme (=Buchungsbestätigung) des Angebots (=Buchung) des Gastes. Maßgeblich ist der Inhalt der Bchungsbestätigung der Hotelbetreibergesellschaft. Abweíchende Erklärungen oder Zusagen eines buchenden Reisebüros oder des Betreibers einer Internet-Buchungsplattform (z. B. http://www.hotel.de), die nur Vermittler und nicht Erfüllungsgehilfe für die jeweilige Hotelbetreibergesellschaft sind, sind ohne schriftliche Bestätigung der Hotelbetreibergesellschaft unbeachtlich.
5. Soweit Dritte für einen Gast buchen, haften Dritte neben dem Gast als Gesamtschuldner. Dies gilt nicht für ausschließlich als Vermittler tätige Dritte (z. B. Reisebüros, Internetportale). Jeder Drittte der eine Buchung für einen Gast vornimmt ist verpflichtet, die wesentlichen Daten des Gastes wie Name, Vorname sowie die Wohnanschrift auf Anfrage mitzuteilen und haftet für falsche und fehlerhafte Angaben. Er ist auch verpflichtet diese allgemeinen Geschäftsbedingungen dem Gast zur Kenntnis zu bringen.
6. Bucht eine natürliche Person für sich und ihren Ehegatten oder Dritten, so werden alle Gesamtschuldner. Gleiches gilt bei Buchungen für Kinder.
7. Eine Unter- oder Weitervermietung des überlassenen Zimmers ist nur mit vorheriger Zustimmung der Hotelbetriebsgesellschaft zulässig. Eine Zimmernutzung zu anderen als zu Beherbergungszwecken bedarf gleichfalls der vorherigen Zustimmung.
8. Änderungen und Ergänzungen eines zwischen der Hotelbetreibergesellschaft und dem Gast geschlossenen Vertrages bedürfen der Schriftform.
Erfüllungs- und Zahlungsort ist der Sitz des Hotels.
Bei Verträgen mit Kaufleuten im Sinne von § 1 HGB ist ausschließlicher Gerichtsstand der Sitz des Hotels.
Es gilt das Recht der Bundesrepublik Deutschland.
Die Unwirksamkeit einzelner Bestimmungen dieser allgemeinen Geschäftsbedingungen führt nicht zur Unwirksamkeit im Ganzen.

§ 2 Leistungen und Bezahlung
1. Die Hotelbetriebsgesellschaft ist verpflichtet, für den Gast das gebuchte Zimmer nach Maßgabe dieser allgemeinen Geschäftsbedingungen bereitzuhalten und die vereinbarten Leistungen zu erbringen
2. Der Gast verpflichtet sich die für die Überlassung des gebuchten Zimmers und die für die Erbringung der von ihm in Anspruch genommenen Leistungen vereinbarten Preise zu bezahlen. Soweit der Hotelbetriebsgesellschaft für vom Gast veranlasste Leistungen gegenüber Dritten Auslagen entstehen, hat der Gast diese zu erstatten.
3. Die vereinbarten Preise gelten einschließlich der gesetzlichen Umsatzsteuer. Ändert sich zwischen der Buchungsbestätigung und der tatsächlichen Leistungserbringung der geltende Umsatzsteuersatz, so ist der im Zeitpunkt der Leistungserbringung geltende Umsatzsteuersatz maßgeblich.
4. Rechnungen der Hotelbetreibergesellschaft sind sofort nach Zugang ohne Abzug zahlbar. Für jede Mahnung nach Verzugseintritt kann eine pauschale Mahngebühr in Höhe von 5,00 € in Rechnung gestellt werden. Rechnungsausgleich durch Scheck erfolgt erfüllungshalber und bedarf der Zustimmung der Hotelbetreibergesellschaft. Die Scheckspesen trägt der Gast.
5. Die Hotelbetreibergesellschaft kann bei Vertragsschluss oder danach eine angemessene Vorauszahlung oder Sicherheitsleistung verlangen, deren Höhe und Fälligkeit schriftlich vereinbart werden können. Bei längerdauernden Aufenthalten ist die Hotelbetreibergesellschaft berechtigt, aufgelaufene Forderungen mit einer Zwischenabrechnung fällig zu stellen und sofortige Zahlung zu verlangen. § 266 BGB gilt insoweit nicht.
6. Gegen eine Forderung der Hotelbetreibergesellschaft kann nur mit einer unbestrittenen oder rechtskräftig festgestellten Forderung aufgerechnet werden.

§ 3 Rücktritt vom Vertrag, Stornierung
1. Es besteht unter den nachfolgenden Bedingungen ein jederzeitiges Rücktrittsrecht für den Gast:
Im Falle des Rücktritts von der Buchung hat die Hotelbetreibergesellschaft Anspruch auf eine angemessene Entschädigung. Sie hat dabei die Wahl, statt einer konkret berechneten Entschädigung eine Pauschale zu verlangen. Die Rücktrittskostenpauschale beträgt für Übernachtungen ohne Frühstück 90% der Stornosumme, für Übernachtungen mit Frühstück 90% der Stornosumme, für Übernachtungen mit Halbpension 70% der Stornosumme und für Übernachtungen mit Vollpension 60% der Stornosumme. Dem Gast steht der Nachweis frei, dass kein oder ein geringerer Schaden als die geforderte Rücktrittskostenpauschale entstanden ist.
2. Wenn der Gast das gebuchte Zimmer oder die gebuchten Leistungen ohne dies rechtzeitig mitzuteilen nicht in Anspruch nimmt, beträgt die Entschädigung 100% der Stornosumme. Dem Gast steht der Nachweis frei, dass kein oder ein geringerer Schaden als die geforderte Rücktrittskostenpauschale entstanden ist.
3. Ist dem Gast vertraglich die Möglichkeit eingeräumt, innerhalb einer bestimmten Frist ohne weitere Folgen vom Vertrag zurückzutreten, hat die Hotelbetreibergesellschaft keinen Anspruch auf Entschädigung. Maßgeblich für die Rechtzeitigkeit des Rücktritts ist der Eingang der schriftlichen Rücktrittserklärung bei der Hotelbetreibergesellschaft.
4. Sofern dem Gast ein kostenfreies Rücktrittsrecht eingeräumt wurde, ist die Hotelbetreibergesellschaft gleichfalls berechtigt innerhalb der vereinbarten Frist vom Vertrag zurückzutreten, wenn Anfragen anderer Gäste für die gebuchten Zimmer vorliegen und der Gast auf Rückfrage keine endgültige Buchungsbestätigung abgibt.
5. Wird eine vereinbarte Vorauszahlung oder Sicherheitsleistung nicht binnen der hierfür vereinbarten oder gesetzten Frist geleistet, ist die Hotelbetreibergesellschaft gleichfalls zum Rücktritt oder zur fristlosen Kündigung berechtigt.
6. Das Recht der Hotelbetreibergesellschaft aus wichtigem Grund vom Vertrag zurück zu treten bleibt hiervon unberührt. Wichtige Gründe sind insbesondere:
a) höhere Gewalt oder andere nicht zu vertretende Umstände, die eine Erfüllung des Vertrages unmöglich machen;
b) wenn Zimmer oder Leistungen unter Angabe irreführender oder falscher Angaben hinsichtlich wesentlicher Tatsachen insbesondere hinsichtlich der Person des Gastes oder des Zweckes gebucht werden;
c) begründeter Anlass zu der Annahme besteht, dass die Inanspruchnahme der Hotelleistungen den reibungslosen Geschäftsbetrieb, die Sicherheit oder das Ansehen des Hotels gefährden;
d) ohne vorherige Zustimmung unbefugt unter- oder weitervermietet wird;
e) die Hotelbetreibergesellschaft Kenntnis von Umständen erlangt, aus denen sich ergibt, dass sich die Vermögensverhältnisse des Gastes nach Vertragsabschluss wesentlich verschlechtert haben, insbesondere der Gast bereits fällige Forderungen des Hotels nicht ausgleicht oder keine ausreichende Sicherheitsleistung leistet und deshalb der Forderungseinzug gefährdet erscheint;
f) über das Vermögen des Gastes die Eröffnung eines Insolvenzverfahrens beantragt wurde, ein Insolvenzverfahren eröffnet oder die Eröffnung desselben mangels Masse abgewiesen wurde;
g) der Gast das gebuchte Zimmer nicht innerhalb der nachstehend geregelten Frist am Anreisetag in Anspruch nimmt.

§ 4 An- und Abreise
1. Sofern nicht schriftlich bestätigt, hat der Gast keinen Anspruch auf Überlassung eines bestimmten Hotelzimmers.
2. Gebuchte Zimmer werden jeweils ab 14:00 Uhr des vereinbarten Anreisetages zur Verfügung gestellt. Der Gast hat gebuchte Zimmer spätestens am vereinbarten Anreisetag bis 18:00 Uhr in Anspruch zu nehmen. Sofern nicht der vereinbarte Preis mittels Kreditkarte garantiert ist, eine spätere Anreise vereinbart wurde oder der Gast am Anreisetag nicht eine verspätete Ankunft mitteilt, ist die Hotelbetreibergesellschaft berechtigt das gebuchte Zimmer nach 18:00 Uhr anderweitig zu vergeben, ohne dass dem Gast hieraus Ansprüche erwachsen. Der Hotelbetreibergesellschaft steht insoweit ein Rücktrittsrecht zu.
3. Das vom Gast benutzte Zimmer ist am Abreisetag bis um 12:00 Uhr zu räumen und herauszugeben. Erfolgt die Räumung und Herausgabe nach 12:00 Uhr, kann die Hotelbetreibergesellschaft für den ihr aufgrund der verspäteten Räumung und Herausgabe entstandenen Schaden den Tageszimmerpreis und nach 18:00 Uhr den vollen Zimmerpreis fordern. Dem Gast steht insoweit der Nachweis frei, dass kein oder nur ein geringerer Schaden entstanden ist.

§ 5 Haftung, Verjährung
1. Bei Mängeln oder Störungen der vereinbarten Leistungen ist die Hotelbetreibergesellschaft auf Rüge des Gastes verpflichtet für Abhilfe zu sorgen. Unterlässt der Gast es schuldhaft einen Mangel anzuzeigen so entsteht kein Minderungsanspruch.
Kann die Hotelbetreibergesellschaft, aus von ihr zu vertretenden Gründen, dem Gast ein gebuchtes Zimmer nicht überlassen, so ist sie berechtigt den Gast in einem anderen Hotel vor Ort gleicher oder höherer Kategorie unterzubringen. Sie ist verpflichtet dem Gast gegen Nachweis die Kosten eines Telefonats sowie die ggf. anfallenden Transportkosten zum anderen Hotel zu erstatten. Weitergehende Ansprüche sind ausgeschlossen, es sei denn, sie beruhen auf Vorsatz oder grober Fahrlässigkeit.
2. Für alle Schäden aus der Verletzung von Körper, Leben und Gesundheit wird nach den gesetzlichen Bestimmungen gehaftet.
3. Für leicht fahrlässig verursachte sonstige Schäden wird nur gehaftet, wenn eine wesentliche Vertragspflicht seitens der Hotelbetreibergesellschaft verletzt wurde. Die Haftung ist auf den vorhersehbaren vertragstypischen Schaden begrenzt. Die Haftung ist im übrigen für jeden Schadensfall im einzelnen und alle Schadensfälle aus und im Zusammenhang mit der vertraglichen Leistung auf einen Betrag von maximal € 500.000,00 für Sachschäden und auf maximal € 50.000,00 für Vermögensschäden begrenzt. Für den Fall, dass die Schädigung auf grober Fahrlässigkeit oder Vorsatz der Hotelbetreibergesellschaft, oder deren Erfüllungsgehilfen beruht, gelten der Haftungsausschluss und die Haftungsbegrenzung nicht.
4. Für eingebrachte Sachen haftet die Hotelbetreibergesellschaft im Rahmen der gesetzlichen Bestimmungen, höchstens jedoch in Höhe von € 3.500,00, bei Wertsachen (Bargeld, Schmuck etc.) höchtens in Höhe von € 800,00. Geld und Wertgegenstände, die im Hotelsafe aufbewahrt werden sind bis zu einem Betrag von € 10.000,00 versichert.
5. Wird, auch entgeltlich, ein Stellplatz auf dem Hotelparkplatz oder in der Tiefgarage zur Verfügung gestellt, kommt kein Verwahrungsvertrag zustande. Es besteht keine Überwachungspflicht seitens des Hotels. Kommt ein auf dem Hotelparkplatz oder in der Tiefgarage abgestelltes Fahrzeug abhanden, oder wird es beschädigt, trifft die Hotelbetreibergesellschaft keine Haftung, es sei denn, der Hotelbetreibergesellschaft oder ihren Erfüllungsgehilfen fallen Vorsatz oder grobe Fahrlässigkeit zur Last.
6. Erteilt der Gast einen Weckauftrag, wird dieser sorgfältig ausgeführt. Schadensersatzansprüche sind ausgeschlossen, es sei denn, es liegen Vorsatz oder grobe Fahrlässigkeit vor.
7. Post, Brief- und Warensendungen sowie Nachrichten für Gäste werden sorgfältig behandelt. Sie werden seitens der Hotelbetreibergesellschaft aufbewahrt und zugestellt und auf Wunsch, gegen Entgelt, nachgesendet. Auch Fundsachen werden auf Wunsch gegen Entgelt nachgesendet. Die Hotelbetreibergesellschaft haftet nur für Vorsatz und grobe Fahrlässigkeit. Nach Ablauf einer Frist von einem Monat ist sie berechtigt aufbewahrte oder aufgefundene Sachen einem Fundbüro zu übergeben.
8. Schadensersatzansprüche des Gastes verjähren innerhalb von zwei Jahren, gerechnet von dem Zeitpunkt, in welchem Kenntnis von dem Schaden erlangt wird. Ohne Rücksicht auf die Kenntniss des Schadens verjähren Schadensersatzansprüche nach drei Jahren vom Zeitpunkt des schädigenden Ereignisses an. Dies gilt nicht für die Haftung für Schäden aus der Verletzung von Leben, Körper und Gesundheit sowie für die Haftung für sonstige Schäden wenn diese von der Hotelbetreibergesellschaft oder deren Erfüllungsgehilfen grob fahrlässig oder vorsätzlich verursacht wurden.

Terms & Conditions

Download a PDF file with our General Terms & Conditions GTC carathotels.

General Terms and Conditions of Business

§ 1 General
1. These General Terms and Conditions of Business form part of all quotations and agreements regarding the accommodation of guests by the hotel operator, and govern all current and future business relationships. They also apply to all additional services and deliveries rendered to the guest by the hotel.
2. Divergent agreements and terms and conditions – and in particular the guest’s or booking agency’s terms and conditions – are only valid if they have been expressly confirmed in writing by the hotel operating company.
3. The parties to the contract are the respective hotel’s operating company and the guest.
4. Advertisements and price information issued by the hotel operating company, including in electronic form, are subject to confirmation. A hotel accommodation contract is concluded upon acceptance (confirmation of reservation) of the offer (booking) by the guest. The contents of the reservation confirmation by the hotel operating company are definitive. Alternative statements or agreements on the part of a reserving travel agency or the operator of an internet reservations site (e.g. http://www.hotel.de), who are only brokers and not agents for the hotel operating company, have no legal merit without the written confirmation of the hotel operating company.
5. Where third parties make a booking for a guest, the third party shall be held jointly liable with the guest. This does not apply to third parties acting exclusively as brokers (e.g. travel agencies, internet portals). Any third party who makes a reservation for a guest is responsible for providing basic information regarding the guest upon request, such as first and last name and home address, and shall be held liable for incorrect or inaccurate information. The third party is also obliged to make the guest aware of these General Terms and Conditions of Business.
6. If an individual makes a reservation for him/herself and his/her spouse or for a third party, then they shall be jointly liable. The same applies to reservations for children.
7. Sub-letting of the room provided shall only be permissible with the prior consent of the hotel. The use of a room for purposes other than accommodation also requires prior consent.
8. Any changes and amendments to a contract concluded between the hotel operating company and the guest must be made in writing.
The place of performance and payment is the location of the hotel’s registered office.
In the case of contracts concluded with tradesmen as defined by § 1 of the German Commercial Code, the sole place of jurisdiction is the registered office of the hotel.
The contract is governed by the laws of the Federal Republic of Germany.
If individual provisions of these General Terms and Conditions of Business become invalid, this shall not result in the remaining clauses becoming void.

§ 2 Services and Payment
1. The hotel operating company is obliged to hold the reserved room available for the guest in accordance with these General Terms and Conditions of Business and to perform the services agreed upon.
2. The guest undertakes to pay the agreed price for the provision of the room and for the performance of the services utilised by him/her. If the hotel operating company incurs expenses from third parties for services ordered by the guest, the guest must reimburse it for these.
3. The agreed prices are valid inclusive of statutory sales tax. If, between the confirmation of reservation and the actual performance of the service, the applicable sales tax rate changes, then the sales tax rate that is valid at the time that the service is performed shall apply.
4. The invoices of the hotel operating company are payable immediately upon receipt and without deductions. For every reminder issued after failure to settle an invoice in due time, a blanket reminder fee in the amount of €5.00 may be invoiced. Cheques will be accepted in settlement of the hotel operating company’s invoices on the proviso of fulfilment and only with its prior consent. Cheque fees shall be for the account of the guest.
5. The hotel operating company is entitled to require a reasonable advance payment or deposit upon conclusion of the contract or afterwards, the amount and due date of which must be agreed in writing. For stays of long duration, the hotel operating company is entitled to request payment of accumulating accounts by means of an interim invoice and to require immediate payment. § 266 of the German Civil Code does not apply in this respect.
6. Only an undisputed or legally established claim may be offset against a claim by the hotel operating company.

§ 3 Withdrawal from Contract, Cancellation
1. The guest is entitled at any time to withdraw from the contract under the following terms:
In the event of a withdrawal from the reservation, the hotel operating company is entitled to reasonable compensation. In such cases, the hotel may choose to demand a blanket payment instead of specifically calculated compensation. The lump-sum cancellation cost is 90% of the charge for overnight accommodation without breakfast, 90% of the charge for overnight stays with breakfast, 70% of the charge for accommodation with half board and 60% of the charge for accommodation with full board. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or lesser costs than the lump-sum cancellation costs requested.
2. If the guest fails to utilise the booked room or services without notifying the hotel in due time, the compensation payable shall be 100% of the agreed charge. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or lesser costs than the lump-sum cancellation costs requested.
3. If the guest is contractually entitled to withdraw from the agreement within a certain period of time without further consequences, the hotel operating company is not entitled to compensation. The receipt by the hotel operating company of written notification of intent to withdraw from the contract is decisive for the cancellation.
4. In so far as the guest has been granted a cost-free entitlement to withdraw from the contract, the hotel operating company is also entitled to withdraw from the contract within the agreed timeframe if the hotel receives other enquiries for the reserved room from other guests and the guest does not provide a final confirmation of booking upon request.
5. In addition, if an agreed prepayment or deposit is not paid within the agreed timeframe, the hotel operating company is entitled to withdraw from or cancel the contract without notice.
6. The right of the hotel to withdraw from the contract for justifiable cause is unaffected by this clause. In particular, justifiable cause includes:
a) force majeure or other unimputable circumstances that render the performance of the contract impossible;
b) if rooms or services are booked by giving misleading or incorrect information with regard to significant facts, specifically with regard to the guest’s person or the purpose for the reservation;
c) if there is justified cause to believe that the availment of the hotel’s services would compromise the smooth running of the business, and the security or reputation of the hotel;
d) if the room is sublet without authorisation or prior agreement;
e) if the hotel operating company becomes aware that the guest’s financial circumstances have worsened significantly after the conclusion of the contract, in particular if there are already outstanding sums owing to the hotel on the part of the guest which he/she has not paid, or he/she does not provide an adequate deposit and thus the recovery of the sum owing appears to be at risk;
f) if insolvency proceedings have been applied for or launched against the guest, or if a petition for insolvency proceedings has been rejected due to lack of assets;
g) if, on the day of arrival, the guest does not avail him/herself of the room within the period of time set out below.

§ 4 Arrival and Departure
1. Unless otherwise confirmed in writing, the guest has no right to rent a particular hotel room.
2. Reserved rooms are made available from 2pm on the agreed day of arrival. The guest must avail him/herself of the room no later than 6pm on the agreed day of arrival. Unless the agreed cost is guaranteed by credit card, a later arrival time has been agreed in advance, or the guest notifies the hotel on the day of arrival that he/she will be arriving late, the hotel operating company is entitled to reallocate the room to another guest after 6pm without the former being entitled to any compensation as a result. In this respect, the hotel operating company has the right of withdrawal.
3. The room used by the guest is to be vacated and released by 12 noon on the day of departure. If the guest only vacates and releases the room after 12 noon, the hotel operating company may invoice the daily room rate, and after 6pm the full room rate, in recompense for any loss or damage incurred by it as a result of the delay. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or only a small loss.

§ 5 Liability, Statute of Limitations
1. In the event of an inadequacy or disruption in the performance of the agreed services, the hotel operating company is obliged, upon notification by the guest, to provide redress. If the guest culpably omits to notify the hotel of a deficiency, then no claim for a reduction shall apply.
If the hotel operating company is unable to provide a reserved room to the guest for reasons for which the hotel is responsible, then it is entitled to accommodate the guest in another hotel in the area of the same or a higher category. It is obliged to reimburse the guest, upon presentation of proof, for the cost of a telephone call and any transport costs to the other hotel that he/she incurs. Further claims are excluded, unless they are predicated on intent or gross negligence.
2. For all damages arising from injury to life, limb or health, liability shall be incurred according to statutory provisions.
3. For other damages arising from slight negligence the hotel shall only be liable if a significant contractual duty on the part of the hotel operating company has been breached. Liability is limited to losses that are foreseeable and typical for this type of contract. Furthermore, liability is limited for each case of loss in individual and all cases of loss arising from and in connection with the contractual service to a sum of a maximum of €500,000.00 for loss or damage to property and to a maximum of €50,000.00 for financial loss. In the event that the loss or damage is predicated on gross negligence or malicious intent on the part of the hotel operating company, or its agents, the exclusion and limits of liability do not apply.
4. For items brought to the hotel by the guest, the hotel operating company shall be liable within the limits of the statutory provisions, however up to a sum of no more than €3,500.00; and no more than €800.00 in the case of articles of value (cash, jewellery, etc.). Money and valuables that are kept in the hotel safe are insured up to a sum of €10,000.00.
5. If a parking space is made available in the hotel car park or underground garage, including in return for payment, this does not constitute a safekeeping agreement. There is no duty on the part of the hotel to monitor the vehicle. If a vehicle parked in the hotel car park or underground garage should go missing, or be damaged, the hotel operating company shall not be liable, unless intent or gross negligence can be proven on the part of the hotel operating company or its agents.
6. Wake-up calls requested by the guest shall be carried out with all due care. Claims for loss or damage, except in the case of intent or gross negligence, are precluded.
7. Items of mail and packages, as well as messages for guests, will also be treated with due care. They will be retained and forwarded by the hotel operating company and on request redirected for a charge. Upon request lost property will also be forwarded to the guest for a charge. The hotel operating company is only liable in case of intent and gross negligence. After a period of one month has expired it is entitled to hand over any found or kept items to a lost property office.
8. Claims for loss or damage by the guest become time barred within two years, calculated from the time when notice is given of the damage or loss. Regardless of whether notice is given of loss or damage, claims for such become time barred after three years from the moment when the loss or damage occurred. This does not apply to the liability for loss or damage arising from injury to life, limb and health, or for liability for other loss or damage if this was caused by the hotel operating company or its agents as a result of gross negligence or intent.