Data Protection, Legal Notice, Terms & Conditions
carathotel Basel / Weil am Rhein
Atlas Hotel Betriebs GmbH
Alte Str. 58
D-79576 Weil am Rhein
Tel +49 (0)7621 95 12 000
Fax +49 (0)7621 95 12 650
Managing Director: Mario Küster
Registergericht: Amtsgericht Freiburg
Registernummer: HRB 413705
USt.-ID: DE 161239945
Carat Hotel Düsseldorf GmbH
Tel +49 (0) 211 54 26 70 00
Managing Director: Mario Küster
Registergericht: Amtsgericht Düsseldorf
Registernummer: HRB 66613
USt.-ID.: DE 185743693
Hotel Traube Betriebsgesellschaft mbH
D-65385 Rüdesheim am Rhein
Tel +49 (0) 6722 4190 000
Fax +49 (0) 6722 15 73
Managing Director: Mario Küster
Registergericht: Amtsgericht Wiesbaden
Registernummer: HRB 26192
USt.-ID.: DE 129428272
Responsible for the content according to § 55 para. 2 RStV:
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
You can find our email address in the legal notice above.
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Liability for links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. If we become aware of any infringements of the law, we will remove such links immediately.
The contents and works on these pages created by the site operators are subject to copyright regulations. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.
1. Data protection: an overview
1.1 General notes
1.2 Data collection on our website
1.2.1 Who is responsible for the collection of data on this website?
The website operator is responsible for the processing of data on this website. You will find the contact details of the website operator in this website’s legal notice stated above.
1.2.2 How do we collect your information?
To some extent, we collect data that you communicate to us. This may be data that you enter in a contact form, for instance. Furthermore, your data is automatically collected by our IT systems upon visiting our website. This mainly
includes technical data (e.g. your internet browser, operating system or the time you accessed our website). This data is collected automatically as soon as you access our website.
1.2.3 What do we use your data for?
We collect your personal information primarily to fulfill our obligations to our customers. This includes the process of making a reservation inquiry, contacting you, booking your room, your stay, managing your room access, payment including the management of the services used during your stay (for example, telephone charges, minibar, restaurant visits, etc.). Depending on the nature of your booking, your data may (have to) be transferred from us to third parties. These include tour operators, travel agencies, reservation systems and others. The privacy statements of these companies apply accordingly. Likewise, we attach great importance to maintain the relationship with our customers and store / process your data as part of our customer loyalty programs. Furthermore, the storage / processing of your data takes place in the context of the creation and preservation of statutory documents in compliance with accounting principles as well as the applicable legislation and the like, for the purpose of keeping accounting records.
1.2.4 What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction, blocking or deletion of this data. If you have any further questions on the subject of data protection, feel free to contact us any time using the address stated in our legal notice above. Furthermore, you are entitled to appeal to the competent supervisory body.
1.2.5 Right to appeal to the competent supervisory body
In the event of a violation of data protection laws, the affected person has a right to appeal to the competent supervisory body. The responsible supervisory body for data protection issues is the data protection officer of the federal state which our company is based in. A list of data protection officers and their contact details can be found under the following link:
1.2.6 Analysis tools and tools from third-party providors
2. General and compulsory information
2.1 Data protection
2.2 Information on the party responsible for data processing
The party responsible for data processing on this website is:
AHM Hotel Management AG
3900 Brig (Switzerland)
Tel +41 (0)27 921 1190
The responsible party is the natural or legal person that, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
2.3 Revocation of your consent to data processing
Many data processing processes can only be implemented based on your express consent. You can revoke your consent at any time. All you need to do is send us an informal notification via e-mail. The lawfulness of data processing up to the revocation remains unaffected by the revocation.
2.4 Right to data portability
You have the right to have data which is processed by us based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a commonly used and machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
2.5 SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content such as orders or requests that you send to us as the site operator. (TLS encryption)
You can recognize an encrypted connection in your browser’s address line as it changes from “http://” to “https://”, also displaying a lock icon in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be accessed by third parties.
2.6 Information, blocking, deletion
You have the right to receive free information about your stored personal data, their origin and recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. Feel free to contact us any time under the address stated in our legal notice above if you have any further questions on the subject of personal data.
3. Data protection officer
Statutory data protection officer
We have appointed an external data protection officer for our company who can be reached under the following contact details:
4. Data collection on our website
4.2 Server log files
The provider of the website automatically collects and stores information by means of so-called server log files, which are automatically transmitted to us by your browser. These include:
- browser type and browser version
- operating system used
- referrer URL
- host name of the accessing computer
- time of the server request
- IP address
These data are not pooled with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
4.3 Contact form
If you send us a request by using the contact form, the details including the contact data you entered will be stored for the purpose of processing your request and responding to potential follow-up questions. We will not pass on this data without your express consent.
The data entered in the contact form is therefore processed exclusively on the basis of your previously given consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal notification via e-mail. The lawfulness of data processing up to the revocation remains unaffected by the revocation.
All data you provided in the contact form will be stored by us until you request their deletion, your consent for storage is revoked or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected by this.
5. Analytics tools and advertisement
5.1 Google Analytics
This website uses features provided by web analytics service Google Analytics. The service is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. Cookies are text files that are stored on your computer, enabling us to analyze your use of our website. The information concerning your use of this website generated by the cookie is usually transmitted to and stored by Google’s servers in the United States. Cookies used by Google Analytics are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his website and advertisement displayed on his website.
5.2 Facebook Social Plug-Ins
5.3 Doubleclick by Google
This website uses a Searchmetrics product as an additional tool for web analysis. The provider of this tool is Searchmetrics GmbH, Greifswalder Straße 212, 10405 Berlin. Searchmetrics also uses so-called cookies. Cookies are text files that are stored on your computer, enabling us to analyze your use of our website. The information concerning your use of this website generated by the cookie is usually transferred to and stored by a Searchmetrics server located at the company’s offices. Searchmetrics cookies are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both his website appearance and advertisement displayed on his website.
5.5 The Hotels Network
5.7 IP anonymization
We have enabled IP anonymization on this website. As a result, only an abbreviated version of your IP address will be used by Google in member states of the European Union or in other countries party to the Agreement on the European Economic Area before being transmitted to the United States. Your full IP address will only be transmitted to and abbreviated by a Google server in the United States in exceptional cases. On behalf of the operator of this website, Google will use this information to analyze your use of the website, to create reports on website activity and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser to the Google Analytics tool will not be pooled with other Google data.
5.8 Browser Plugin
You may refuse the storage of cookies by selecting the respective settings in your browser. However, please note that you may not be able to use all features offered by this website in this case. You can also prevent Google from collecting data generated by cookies and data relating to your use of the website (including your IP address) as well as prevent Google from processing this data by downloading and installing the browser plug-in available under the following link:
5.9 Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link: Disable Google Analytics.
5.10. Data processing agreements (DPA)
We signed a data processing agreement (DPA) with Google and fully comply with the strict requirements of the german data protection authorities regarding the use of Google Analytics.
6. Plugins and Tools
Our website uses plugins from the YouTube site operated by Google. The operator of the pages isYouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube’s servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
6.2. Google Maps
This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
Download a PDF file with our General Terms & Conditions GTC carathotels.
§ 1 General
1. These General Terms and Conditions of Business form part of all quotations and agreements regarding the accommodation of guests by the hotel operator, and govern all current and future business relationships. They also apply to all additional services and deliveries rendered to the guest by the hotel.
2. Divergent agreements and terms and conditions – and in particular the guest’s or booking agency’s terms and conditions – are only valid if they have been expressly confirmed in writing by the hotel operating company.
3. The parties to the contract are the respective hotel’s operating company and the guest.
4. Advertisements and price information issued by the hotel operating company, including in electronic form, are subject to confirmation. A hotel accommodation contract is concluded upon acceptance (confirmation of reservation) of the offer (booking) by the guest. The contents of the reservation confirmation by the hotel operating company are definitive. Alternative statements or agreements on the part of a reserving travel agency or the operator of an internet reservations site (e. .g. https://www.hotel.info/), who are only brokers and not agents for the hotel operating company, have no legal merit without the written confirmation of the hotel operating company.
5.Where third parties make a booking for a guest, the third party shall be held jointly liable with the guest. This does not apply to third parties acting exclusively as brokers (e.g. travel agencies, internet portals). Any third party who makes a reservation for a guest is responsible for providing basic information regarding the guest upon request, such as first and last name and home address, and shall be held liable for incorrect or inaccurate information. The third party is also obliged to make the guest aware of these General Terms and Conditions of Business.
6. If an individual makes a reservation for him/herself and his/her spouse or for a third party, then they shall be jointly liable. The same applies to reservations for children.
7. Sub-letting of the room provided shall only be permissible with the prior consent of the hotel. The use of a room for purposes other than accommodation also requires prior consent.
8. Any changes and amendments to a contract concluded between the hotel operating company and the guest must be made in writing.
The place of performance and payment is the location of the hotel’s registered office.
In the case of contracts concluded with tradesmen as defined by § 1 of the German Commercial Code, the sole place of jurisdiction is the registered office of the hotel.
The contract is governed by the laws of the Federal Republic of Germany.
If individual provisions of these General Terms and Conditions of Business become invalid, this shall not result in the remaining clauses becoming void.
§ 2 Services and Payment
1. The hotel operating company is obliged to hold the reserved room available for the guest in accordance with these General Terms and Conditions of Business and to perform the services agreed upon.
2. The guest undertakes to pay the agreed price for the provision of the room and for the performance of the services utilised by him/her. If the hotel operating company incurs expenses from third parties for services ordered by the guest, the guest must reimburse it for these.
3. The agreed prices are valid inclusive of statutory sales tax. If, between the confirmation of reservation and the actual performance of the service, the applicable sales tax rate changes, then the sales tax rate that is valid at the time that the service is performed shall apply.
4. The invoices of the hotel operating company are payable immediately upon receipt and without deductions. For every reminder issued after failure to settle an invoice in due time, a blanket reminder fee in the amount of €5.00 may be invoiced. Cheques will be accepted in settlement of the hotel operating company’s invoices on the proviso of fulfilment and only with its prior consent. Cheque fees shall be for the account of the guest.
5. The hotel operating company is entitled to require a reasonable advance payment or deposit upon conclusion of the contract or afterwards, the amount and due date of which must be agreed in writing. For stays of long duration, the hotel operating company is entitled to request payment of accumulating accounts by means of an interim invoice and to require immediate payment. § 266 of the German Civil Code does not apply in this respect.
6. Only an undisputed or legally established claim may be offset against a claim by the hotel operating company.
§ 3 Withdrawal from Contract, Cancellation
1. The guest is entitled at any time to withdraw from the contract under the following terms:
In the event of a withdrawal from the reservation, the hotel operating company is entitled to reasonable compensation. In such cases, the hotel may choose to demand a blanket payment instead of specifically calculated compensation. The lump-sum cancellation cost is 90% of the charge for overnight accommodation without breakfast, 90% of the charge for overnight stays with breakfast, 70% of the charge for accommodation with half board and 60% of the charge for accommodation with full board. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or lesser costs than the lump-sum cancellation costs requested.
2. If the guest fails to utilise the booked room or services without notifying the hotel in due time, the compensation payable shall be 100% of the agreed charge. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or lesser costs than the lump-sum cancellation costs requested.
3. If the guest is contractually entitled to withdraw from the agreement within a certain period of time without further consequences, the hotel operating company is not entitled to compensation. The receipt by the hotel operating company of written notification of intent to withdraw from the contract is decisive for the cancellation.
4. In so far as the guest has been granted a cost-free entitlement to withdraw from the contract, the hotel operating company is also entitled to withdraw from the contract within the agreed timeframe if the hotel receives other enquiries for the reserved room from other guests and the guest does not provide a final confirmation of booking upon request.
5. In addition, if an agreed prepayment or deposit is not paid within the agreed timeframe, the hotel operating company is entitled to withdraw from or cancel the contract without notice.
6. The right of the hotel to withdraw from the contract for justifiable cause is unaffected by this clause. In particular, justifiable cause includes:
a) force majeure or other unimputable circumstances that render the performance of the contract impossible;
b) if rooms or services are booked by giving misleading or incorrect information with regard to significant facts, specifically with regard to the guest’s person or the purpose for the reservation;
c) if there is justified cause to believe that the availment of the hotel’s services would compromise the smooth running of the business, and the security or reputation of the hotel;
d) if the room is sublet without authorisation or prior agreement;
e) if the hotel operating company becomes aware that the guest’s financial circumstances have worsened significantly after the conclusion of the contract, in particular if there are already outstanding sums owing to the hotel on the part of the guest which he/she has not paid, or he/she does not provide an adequate deposit and thus the recovery of the sum owing appears to be at risk;
f) if insolvency proceedings have been applied for or launched against the guest, or if a petition for insolvency proceedings has been rejected due to lack of assets;
g) if, on the day of arrival, the guest does not avail him/herself of the room within the period of time set out below.
§ 4 Arrival and Departure
1.Unless confirmed in writing, the guest has no claim to the provision of a specific hotel room.
2. booked rooms will be made available from 02:00 p.m. on the agreed day of arrival. The guest must avail him/herself of the room no later than 6pm on the agreed day of arrival. Unless the agreed cost is guaranteed by credit card, a later arrival time has been agreed in advance, or the guest notifies the hotel on the day of arrival that he/she will be arriving late, the hotel operating company is entitled to reallocate the room to another guest after 6pm without the former being entitled to any compensation as a result. In this respect, the hotel operating company has the right of withdrawal.
3. at the latest upon arrival and before entering the room, the guest is obliged to provide the hotel operating company with reliable credit card details in his/her name for deposit. These credit card details are used to cover potential costs, damages or charges related to the stay at the hotel.
The room used by the guest must be vacated and returned by 12:00 noon on the day of departure. If the guest only vacates and releases the room after 12 noon, the hotel operating company may invoice the daily room rate, and after 6pm the full room rate, in recompense for any loss or damage incurred by it as a result of the delay. The guest is at liberty to attempt to demonstrate to the hotel that it incurred no or only a small loss.
§ 5 Liability, Statute of Limitations
1. In the event of an inadequacy or disruption in the performance of the agreed services, the hotel operating company is obliged, upon notification by the guest, to provide redress. If the guest culpably omits to notify the hotel of a deficiency, then no claim for a reduction shall apply.
If the hotel operating company is unable to provide a reserved room to the guest for reasons for which the hotel is responsible, then it is entitled to accommodate the guest in another hotel in the area of the same or a higher category. It is obliged to reimburse the guest, upon presentation of proof, for the cost of a telephone call and any transport costs to the other hotel that he/she incurs. Further claims are excluded, unless they are predicated on intent or gross negligence.
2. For all damages arising from injury to life, limb or health, liability shall be incurred according to statutory provisions.
3. For other damages arising from slight negligence the hotel shall only be liable if a significant contractual duty on the part of the hotel operating company has been breached. Liability is limited to losses that are foreseeable and typical for this type of contract. Furthermore, liability is limited for each case of loss in individual and all cases of loss arising from and in connection with the contractual service to a sum of a maximum of €500,000.00 for loss or damage to property and to a maximum of €50,000.00 for financial loss. In the event that the loss or damage is predicated on gross negligence or malicious intent on the part of the hotel operating company, or its agents, the exclusion and limits of liability do not apply.
4. For items brought to the hotel by the guest, the hotel operating company shall be liable within the limits of the statutory provisions, however up to a sum of no more than €3,500.00; and no more than €800.00 in the case of articles of value (cash, jewellery, etc.). Money and valuables that are kept in the hotel safe are insured up to a sum of €10,000.00.
5. If a parking space is made available in the hotel car park or underground garage, including in return for payment, this does not constitute a safekeeping agreement. There is no duty on the part of the hotel to monitor the vehicle. If a vehicle parked in the hotel car park or underground garage should go missing, or be damaged, the hotel operating company shall not be liable, unless intent or gross negligence can be proven on the part of the hotel operating company or its agents.
6. Wake-up calls requested by the guest shall be carried out with all due care. . Claims for loss or damage, except in the case of intent or gross negligence, are precluded.
7. Items of mail and packages, as well as messages for guests, will also be treated with due care. They will be retained and forwarded by the hotel operating company and on request redirected for a charge. Upon request lost property will also be forwarded to the guest for a charge. The hotel operating company is only liable in case of intent and gross negligence. After a period of one month has expired it is entitled to hand over any found or kept items to a lost property office.
8. Claims for loss or damage by the guest become time barred within two years, calculated from the time when notice is given of the damage or loss. Regardless of whether notice is given of loss or damage, claims for such become time barred after three years from the moment when the loss or damage occurred. This does not apply to the liability for loss or damage arising from injury to life, limb and health, or for liability for other loss or damage if this was caused by the hotel operating company or its agents as a result of gross negligence or intent.